Frequently Asked Questions
Need help? Here are some quick answers about shipping, returns, and orders at Dippup Limited.
What is Dippup Limited? +
Dippup Limited is a UK-based online store offering quality products with reliable service and fast delivery across the UK and beyond.
Do you offer free shipping? +
Yes, we offer free standard shipping within the UK on selected orders. Shipping costs (if applicable) are calculated at checkout.
How long does shipping take? +
UK orders typically arrive within 2–5 working days. International shipping may take 7–14 working days depending on the destination.
Do you ship outside the UK? +
Yes, Dippup Limited ships internationally. Delivery times and costs vary depending on your location.
What is your return and refund policy? +
We offer a 14-day return policy. Items must be unused and in original packaging. Once we receive your return, refunds are processed within a few working days.
Can I track my order? +
Yes, once your order is shipped, you will receive a tracking number via email to monitor your delivery.
How can I contact customer support? +
You can contact our support team via email or through the contact form on our website. We aim to respond within 24 hours.